Frequently Asked Questions : Affordable Storm Windows

Below are answers to some of the most common questions that we get asked.

How long will it take to get my storm windows?

Generally, it takes us 15-20 business days to ship your custom built storm windows.  Once your order ships you will receive a tracking number from which you can get the estimated delivery date.  We ship FedEx Ground in most cases.  In most cases the shipping time is 3-5 days.

What forms of payment do you accept?

We accept Visa, MasterCard, AMEX and Discover Card and PayPal.

How do I contact customer service?

You can reach our customer service department Monday through Friday from 9:00 am to 4:00 pm CST by calling our number 1-972-346-8179 or click here.

Do you charge sales tax?

No, there is no sales tax on any orders shipped to states other than Texas.

How do I measure for storm windows?

We have a section within our web site to help with "How To" step-by-step instructions, please see our how to measure storm windows guide.