Frequently Asked Questions

Below are answers to some of the most common questions that we get asked.

Has Supply Chain delays effected your production time?

Yes, we are seeing delays in our supply chains that is causing delays in our production. Our production can run 10-12 weeks right now.  We are doing everything we can get orders out as quickly as possible.  Once your order ships you will receive a tracking number from which you can get the estimated delivery date.  We normally ship FedEx Ground but for larger orders we may be required to ship via a freight carrier. In most cases the shipping time is 3-6 days.

What forms of payment do you accept?

We accept Visa, MasterCard, AMEX and Discover Card and PayPal.

When is my credit card charged?

Credit cards are charged at the time if checkout so we can begin processing your order immediately.

How do I contact customer service?

You can reach our customer service department Monday through Friday from 9:00 am to 4:00 pm CST by calling our number 1-972-346-8179 or click here.

Do you charge sales tax?

No, there is no sales tax on any orders purchased from states other than Texas.  For Texas purchases, a 8.25% sales tax is applied.

Can I change or cancel my order?

If you need to change or cancel your order, please call 972-346-8179.  It is only possible to change or cancel your order before it goes into production.  We will do our best to accommodate your request.  However, once an order has gone to production we cannot accept changes or cancellations.

I haven’t received my email order confirmation. Did my order go through?

Most email order confirmations are received almost immediately. If you have not received your order confirmation after 24 hours, please contact Customer Service at 1-972-346-8179 during normal business hours. We recommend that you add to your safe recipient’s list to ensure proper delivery of your order confirmation and further communications from us regarding your order, as some email applications may flag our automated emails as spam.

What if there is a product I want, but I can’t find it on your website?

Please call us at 1-972-346-8179 to discuss availability.

How do I measure for storm windows?

We have a section within our web site to help with 'How To' step-by-step instructions, please see our how to measure storm windows guide. The measurements you provide are the outside measurements (edge of flang to edge of flang for both width and height). WE DO NOT ADD OR SUBTRACT ANYTHING TO THE MEASUREMENTS YOU PROVIDE.