Custom Made Products
Your storm window is custom made based on your specifications and all sales are final. When you follow our measuring instructions, we guarantee your product will fit. We also offer free color swatches on most products so you can see the exact materials and color prior to placing your order. If you make a mistake in measuring or ordering, please contact our customer service department at 972-346-8179 within seven days of delivery. Depending on the error, you may return the product for size reduction, or we can have it remade for you at a discounted price. Shipping charges for size reduction or remakes are the responsibility of the customer.
Damaged or Defective Merchandise
Upon receipt of your order, immediately open and inspect it thoroughly for any manufacturing error, defect, or shipping damage. If you find your product incorrect, damaged or defective, please contact our customer service department within seven days of delivery by emailing us with your Order # and Reason for Return or calling 972-346-8179. Freight claims cannot be accepted after 7 days. If the product requires replacement, you will be given a Return Merchandise Authorization Number (RMA) and a shipping address to return the products. Returns must have an RMA number for an exchange. Each manufacturer reserves the right to repair or replace damaged or defective merchandise at their discretion. Affordable Screen Company and/or its manufacturers will not be responsible for any labor or supply cost associated with repackaging, removal or reinstalling the product. Please inspect your products entirely prior to arranging professional installation. To submit a request for an RMA please click on the following link - Contact Form. Be sure to include your Order # and Reason for Return in the message.
Cancellations or Modifications
Changes and cancellations can be done only before your order has gone into production. Production generally begins within 12-24 hours of the time of your order. If you need to cancel or modify an order, please call our customer service department at 972-346-8179. We will do our best to assist your needs, however, if your order has been put into production, we will not be able to adjust or cancel your order.